hzay FAQ Centre

hzay has four VIP tiers in total — Bronze, Silver, Gold, and Platinum. Each tier has a different weekly cashback rate. The higher you climb from Bronze to Platinum, the more benefits you receive. Active players naturally move up to higher tiers.

Weekly cashback rates by tier: Bronze — up to 0.2%, Silver — up to 0.4%, Gold — up to 0.6%, Platinum — up to 0.8%. The higher the tier, the more cashback you earn. This amount is added to your account automatically every week.

Playing regularly and staying active is the key to tier progression. The more you play and the more consistent you are, the sooner you can move to the next tier. hzay monitors each player's activity and upgrades the tier automatically once eligibility is met.

Cashback is calculated at the end of each week and added directly to your hzay account balance. There is no need to claim it separately. You can use the cashback to play right away, or withdraw it after meeting the standard withdrawal conditions.

Platinum members receive priority customer support in addition to the highest weekly cashback (0.8%). They also get early access to special promotions and exclusive offers. Overall, Platinum is hzay's most rewarding experience level.

Registering at hzay is straightforward. Go to the site and fill in the registration form — provide your mobile number or email, a strong password, and the required details. Make sure you are at least 21 years old, as hzay is operated for adults only.

Use the "Forgot your password?" option on the login page. Enter your registered mobile number or email and a verification code will be sent to you. Use the code to set a new password. If you still have trouble, contact live chat directly — support is available 24 hours a day.

When creating a secure password, use uppercase and lowercase letters, numbers, and special characters. Choose a password of at least eight characters and avoid birth dates or simple number sequences. A unique password keeps your account secure and prevents unauthorised access.

Yes, hzay supports login from any device — smartphone, tablet, or desktop. When logging in from a new device for the first time, there may be a verification step for security. Providing the correct details will complete the login.

If login fails even with the correct details, first clear your browser's cache and cookies and try again. If the problem persists, contact hzay via live chat or email at [email protected]. Our team is ready to assist in Bengali and English 24/7.

The minimum withdrawal amount at hzay is ৳1,000. Log in to your account, go to the "Withdrawal" section, choose your preferred method — bKash, Nagad, Rocket, Upay, or bank transfer — then enter the amount and submit the request. If all required conditions are met, it will be processed quickly.

Wagering conditions must be met before bonus funds can be withdrawn. For example: if you receive a ৳2,000 bonus, you need to place bets totalling ৳20,000 — which is 10 times the bonus amount — before you can withdraw winnings from that bonus. Wagering is calculated on the bonus amount only, not on the sum of the deposit and bonus.

At hzay, withdrawals are generally processed within 10 to 45 minutes. This is one of the fastest services available. There may be a slight delay during busy periods, but it does not go beyond the normal range.

"Pending" means the request is being processed. It is usually resolved within 45 minutes. If it takes longer, contact hzay via live chat or email at [email protected] with your request number and the support team will look into it promptly.

Log in to your account, go to the "Deposit" section, and select bKash. Make the payment to the displayed merchant number using the bKash app or USSD (*247#). Confirm the transaction ID and amount and submit — your balance is usually updated within a few minutes.

hzay offers five deposit methods: bKash, Nagad, Rocket, Upay, and bank transfer. For bank transfers, you can send from most major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank.

The minimum deposit at hzay is ৳500 by any method. This applies to all methods — bKash, Nagad, Rocket, Upay, and bank transfer. Deposits of ৳500 or more will be accepted.

hzay does not charge any deposit fees of its own. However, if bKash, Nagad, or your bank applies its own transaction charges, those may apply according to the payment provider's terms. For the best experience, check your mobile banking app's terms and conditions before depositing.

Yes, the welcome bonus applies to a first deposit made through any supported method, including Nagad. A 200% first-deposit bonus is available, up to a maximum of ৳10,000. For example: depositing ৳1,000 via Nagad gives you a ৳2,000 bonus — making your total balance ৳3,000. A 10x wagering condition applies to the bonus.