hzay Responsible Gaming
Gaming is a form of entertainment — not a source of financial or mental stress. hzay is committed to keeping you safe at all times through limit-setting, self-exclusion, and support.
Responsible Gaming — What & Why?
Responsible gaming means playing while maintaining full control over your time, money, and mental state. hzay believes gaming should be an enjoyable leisure activity — not a source of daily worry over wins or losses.
While using our platform, you are always in control — how much time you spend, how much money you use, and when you take a break. hzay is not just a gaming platform; it cares equally about your wellbeing.
If you ever feel that gaming is going beyond your control, use the tools and support channels below. You are not alone — hzay is always here for you.
Principles of Healthy Gaming
- Set a budget and stick to it
- Decide the maximum amount of time you will spend each day
- Do not place more bets to try to recover lost money
- Never think of gaming as a way to earn income
- Avoid gaming when you are under stress or feeling low
Ways to Keep You Safe
Deposit Limit Setting
You can set your own daily, weekly, or monthly deposit limit. Once a limit is set, it cannot be exceeded. This feature is the most effective way to maintain financial control.
Self-Exclusion
If you feel you need a break, you can close your account for a set period of time. This can be temporary or long-term. During self-exclusion, you will not be able to log in or make transactions.
Time Limits & Breaks
Using the session timer on hzay, you can take automatic breaks after a set amount of time. Playing for long stretches without a break is not healthy — taking regular breaks keeps gaming enjoyable.
Transaction History
You can view all your deposits, withdrawals, and betting history from your account. Reviewing it regularly gives you a clear picture of where your money is going.
Account Security
Keep your account secure — use a strong password and never share your login details with third parties. Playing in a secure environment means not just financial safety, but peace of mind too.
24/7 support
The hzay support team is available around the clock for any issue. Contact us via live chat or email — assistance is available in both Bengali and English.
hzay's Promises
Age Verification System
Age is verified when an account is created. No one under the age of 21 can open an account on hzay. This policy is strictly followed without exception.
SSL Encryption & Data Protection
Your personal information and financial data are always protected with SSL encryption. No information is shared with third parties.
Fair Play Guarantee
hzay is a neutral and transparent platform. Game outcomes are determined completely impartially and there is no possibility of manipulation.
Self-Exclusion Support
If you want to stay away from gaming, hzay respects that decision and provides the necessary support. When self-exclusion is activated, all marketing communications will also stop.
No Irresponsible Advertising
hzay never targets minors with advertising and does not present gaming as a way to get rich quickly.
How to Self-Exclude?
Log in to Your Account
Log in to your account on hzay and go to Account Settings.
Find the "Responsible Gaming" Section
Inside the settings, find the Responsible Gaming section.
Choose Your Break Duration
A temporary break (1 day to several weeks) or long-term self-exclusion — choose based on your need.
Confirm
Once you confirm, your account will be locked immediately for the selected period.
Get Help from the Support Team
If you have any trouble doing it yourself, chat with us via live chat or email [email protected] — the team will assist you.
Recognize the Warning Signs
Gaming addiction develops gradually. If you notice any of the signs below in yourself, it is important to take action right away. hzay is always ready to help and stand by your side.
Mental & Behavioral Signs
- Feeling restless or irritable when not gaming
- Repeatedly playing to try to recover lost money
- Lying to family or friends about your gaming
- Wanting to stop gaming but being unable to
- Thoughts about gaming frequently coming to mind
Financial & Social Signs
- Spending money meant for essential expenses on gaming
- Gaming using borrowed money or by dipping into savings
- Neglecting work, studies, or family responsibilities
- Withdrawing from friends and family
- Gaming disrupting your sleep or eating habits
If You're Struggling, Tell Us
If you feel gaming is having a negative impact on your life, please do not stay silent. hzay's support team is ready to talk with you 24 hours a day, 7 days a week. No judgment — only support.
Also speak with a trusted family member or friend. Even a small step can bring a big change.
hzay Support
Contact us for anything related to responsible gaming.
Log in to the site and get instant assistance — in Bengali and English.
[email protected] — write as much or as little as you want to share.
Support is available 24/7 — day or night, any time.
Enjoy Safely — Welcome to hzay
Play responsibly and enjoy the fun of gaming. Explore the various games and sports sections on hzay.
Home Page Cricket Betting Slots Games hzay Casino View FAQDeposit & Withdrawal Limits & Rules
Minimum Deposit
The minimum deposit amount on hzay is ৳500. You can easily deposit via bKash, Nagad, Rocket, Upay, or bank transfer. Play with small amounts and stay in control.
Minimum Withdrawal
A minimum of ৳1,000 is required to withdraw winnings. Usually, the money reaches your MFS or bank account within 10 to 45 minutes. A fast and secure payment system.
Budget Your Spending
Set a separate monthly budget for gaming that does not affect your income. Never deposit beyond this budget — this is the core foundation of responsible gaming.